Revision 1.0

 

1.    Our commitment

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RCC National Pty Ltd (RCC National, RCC, we, us or our) is committed to making our website accessible and usable for as many people as reasonably practicable, including people with disability, people using assistive technologies, and people who may need information in a different format.

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We aim to provide a website experience that is inclusive, practical and easy to use across different devices, browsers and access needs.

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2.    Accessibility standard

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RCC National aims to work towards alignment with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, where reasonably practicable.

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WCAG provides recognised guidance for making digital content more accessible for people with a range of disabilities, including visual, hearing, physical, speech, cognitive, language, learning and neurological disabilities.

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We do not claim that every part of the website fully conforms to WCAG 2.2 Level AA at all times. The website may be updated, expanded or improved over time, and some content or functionality may require further review or remediation.

 

3.    Scope of this statement

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This Accessibility Statement applies to the RCC National website, including:

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• general website pages;

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• the Customer Contact Form;

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• the Work With Us or trade application form;

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• website navigation, menus and footer links;

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• downloadable documents made available through the website, where applicable;

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• restricted subcontractor, supplier or member portal areas, where applicable.

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Some third-party platforms, embedded tools, linked websites or external documents may not be fully controlled by RCC National. Where possible, we will take reasonable steps to select and use website tools and providers that support accessible use.

 

4.    Accessibility features and approach

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RCC National aims to support accessibility through reasonable design, content and website management practices, including:

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• clear page headings and logical content structure;

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• readable website content and plain-language wording where practicable;

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• consistent navigation across the website;

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• clear links, buttons and form labels where practicable;

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• reasonable colour contrast and readable text presentation;

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• keyboard-accessible website functions where practicable;

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• responsive design for desktop, tablet and mobile use;

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• alternative text or accessible descriptions for meaningful images where practicable;

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• accessible form design, including clear field labels and required-field indicators;

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• ongoing review of website content and functionality as the website develops.

 

5.    Forms and online enquiries

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RCC National’s website may include forms for customer enquiries and Work With Us or trade applications.

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We aim to make these forms practical and accessible. If you experience difficulty using a website form, you may contact us by email or telephone and we will provide reasonable assistance.

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For customer enquiries, please contact:

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Email: info@rccnational.com.au
Phone: 1300 381 381

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For urgent matters involving immediate risk to life, health, safety or property, please contact emergency services on 000.

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6.    Alternative formats

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If you need website information in another format, please contact RCC National.

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Where reasonably practicable, we may be able to provide information in an alternative format, such as:

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• email;

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• plain text;

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• larger print;

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• telephone explanation;

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• accessible document format;

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• other reasonable formats depending on the request and the nature of the information.

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To request an alternative format, please contact:

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Email: info@rccnational.com.au
Phone: 1300 381 381

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Please describe the information you need and the format that would assist you.

 

7.    Known limitations

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RCC National is continuing to review and improve its website. Some limitations may exist, particularly while website content, forms, portal functionality or documents are being finalised or updated.

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Known or possible limitations may include:

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• some older documents or downloadable files may not yet be fully accessible;

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• some images or third-party content may require further accessibility review;

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• some embedded third-party tools may have accessibility limitations outside RCC National’s direct control;

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• some portal content may depend on the accessibility features of the website platform or document format used;

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• some website features may behave differently depending on browser, device, settings or assistive technology used.

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If you encounter an accessibility issue, please let us know so we can review it and consider reasonable improvement options.

 

8.    Feedback and assistance

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We welcome feedback about the accessibility of our website.

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If you experience difficulty accessing any part of the website, using a form, viewing a document, accessing portal content or understanding website information, please contact us.

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RCC National Pty Ltd
Address: 8/133 McEvoy Street, Alexandria NSW 2015
Phone: 1300 381 381
Email: info@rccnational.com.au

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When contacting us, please include:

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• the page, form or document you were trying to access;

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• the issue you experienced;

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• the device, browser or assistive technology you were using, if relevant;

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• your preferred contact details;

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• the format or assistance you need.

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We will aim to acknowledge accessibility enquiries within a reasonable period and consider reasonable steps to assist or improve access.

 

9.    Complaints

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If you are not satisfied with RCC National’s response to an accessibility issue, you may ask us to review the matter further.

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Please contact:

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Email: info@rccnational.com.au
Phone: 1300 381 381

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RCC National will consider accessibility complaints in good faith and will aim to resolve them in a fair and practical manner.

 

10.    Ongoing improvements

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RCC National recognises that accessibility is an ongoing process.

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We may review and update this Accessibility Statement as our website, systems, forms, portal functions, documents, technology providers and legal or accessibility expectations change.

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We will continue to consider accessibility as part of website updates, content management, form design, document publishing and user feedback.

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11.    Contact us

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For accessibility assistance, feedback or alternative format requests, please contact:

Contact details
RCC National Pty Ltd
Address:  8/119–133 McEvoy Street, Alexandria NSW 2015
Phone:  1300 381 381
Email:  info@rccnational.com.au