Revision 1.0

 

1.    About these Terms

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These Website Terms and Conditions apply to your access to and use of the RCC National Pty Ltd website, including any pages, forms, portals, documents, information, images, downloads, links and other materials made available through the website.

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In these Terms, RCC, RCC National, we, us or our means RCC National Pty Ltd ABN 56 143 574 574. You or your means any person who accesses or uses the website, including customers, insured persons, property owners, subcontractors, suppliers, trade partners, employees of trade partners, insurer representatives and general website visitors.

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By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, you should not use the website.

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These Terms should be read together with our Website Privacy Policy and Accessibility Statement.

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2.    About RCC National

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RCC National is an Australian domestic and commercial building, assessment, claim coordination, project management and reinstatement organisation operating in the insurance building and restoration sector.

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Information on this website is provided to help visitors understand RCC’s services, contact RCC, submit business or trade enquiries, and, where applicable, access approved trade or supplier information through a restricted portal.

 

3.    General website information only

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The content on this website is provided for general information only. It is not intended to be:

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• legal, financial, insurance, safety, engineering, construction, technical or professional advice;

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• a quotation, estimate, scope of works, contract, warranty, approval or authority to proceed;

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• a substitute for project-specific instructions, insurer requirements, policy conditions, statutory requirements, building approvals or written contractual documents; or

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• a guarantee that RCC will provide a particular service, accept a claim, approve a supplier, allocate work, or enter into any contract.

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You should obtain appropriate advice before relying on any information on this website for a specific situation.

 

4.    Accuracy of website content

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RCC uses reasonable efforts to keep website content accurate and up to date. However, website content may change from time to time and may not always reflect the most current operational, contractual, insurer, regulatory or project-specific requirements.

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To the extent permitted by law, RCC does not warrant that all information on the website is complete, current, error-free or suitable for your particular purpose. This does not limit any rights you may have under the Australian Consumer Law or other laws that cannot be excluded.

 

5.    No automatic content approval

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Submitting a form through this website does not automatically create a contract, engagement, supplier relationship, subcontractor relationship, employment relationship, approval, claim entitlement or authority to perform work.

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RCC may contact you after receiving your enquiry or application. Any engagement, approval, work allocation or contractual arrangement will be subject to RCC’s internal review, applicable insurer or client requirements, verification checks, written agreement, purchase order, work order, supply chain approval or other formal documentation as required.

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6.    Customer contact form

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The website may include a customer contact form or general enquiry form. The purpose of this form is to allow you to contact RCC about a general enquiry, service matter or customer service issue.

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When using the customer contact form, you must provide accurate information and must not submit false, misleading, unlawful, offensive, defamatory, malicious or unauthorised content.

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You should not include unnecessary sensitive information in free-text fields. If your enquiry involves urgent safety, emergency or make-safe issues, you should contact RCC by telephone using the contact number published on the website. If there is an immediate threat to life, health, safety or property, contact emergency services on 000.

 

7.    Work with Us/trade application form

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The website may include a Work With Us, subcontractor, supplier or trade application form. This form is used to collect information relevant to RCC’s supply chain, trade prequalification, contractor management, insurance, licensing, regulatory, safety, quality and compliance review processes.

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Information requested may include business details, trading names, entity type, licences, insurances, regulatory history, safety systems, environmental systems, quality systems, trade capability and other information relevant to RCC’s subcontractor or supplier assessment process.

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By submitting a Work With Us form, you confirm that:

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• the information you provide is true, accurate, complete and not misleading;

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• you are authorised to submit the information on behalf of the relevant business or entity;

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• any licences, insurances, registrations, certificates or other supporting documents provided are current, genuine and not altered in a misleading way;

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• you will notify RCC if any material information changes; and

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• you understand that submitting the form does not guarantee approval, registration, engagement, allocation of work or inclusion in RCC’s supply chain.

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RCC may verify information provided through the Work With Us process, including by checking public registers, licence databases, insurer records, references, supply chain records or other relevant sources.

 

8.    Restricted portal access

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The website may include a restricted member, subcontractor, trade or supplier portal. Access to any restricted portal is only available to users approved by RCC.

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RCC may require you to provide your name, business name, email address and other details before access is approved. RCC may approve, decline, suspend, restrict or remove access where it reasonably considers this necessary for security, compliance, supply chain management, document control, confidentiality, misuse prevention, or where the user is no longer an approved or current trade partner.

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If you are given access to a restricted portal:

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• you must use your own account and must not share login details;

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• you must keep your login credentials secure;

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• you must promptly notify RCC if you suspect unauthorised access or credential compromise;

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• you must only access information for legitimate RCC-related purposes;

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• you must not copy, distribute, publish or disclose portal content except as authorised by RCC;

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• you must not attempt to access documents, areas or systems that have not been made available to you; and

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• you must comply with any additional instructions, policies, procedures, contract documents or portal notices issued by RCC.

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Documents made available through a restricted portal may be general or standard documents. They may not be specific to your business, trade package, project, claim, work order or site. Project-specific, claim-specific or contract-specific documents will prevail over general portal materials to the extent of any inconsistency.

 

9.    User submissions and documents

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If you submit information, messages, files, documents or other material through the website, you grant RCC a non-exclusive, royalty-free licence to use, copy, store, review, verify, transmit and disclose that material to the extent reasonably necessary for the purpose for which it was submitted, including responding to enquiries, assessing supplier applications, managing trade relationships, administering portal access, conducting compliance checks and meeting legal, regulatory, insurer or contractual obligations.

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You must not submit any material that:

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• you are not authorised to provide;

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• infringes another person’s intellectual property, privacy, confidentiality or other rights;

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• contains viruses, malware, harmful code or security vulnerabilities;

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• is false, misleading, deceptive, offensive, discriminatory, threatening, defamatory or unlawful;

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• contains unnecessary personal, health, financial or sensitive information about another person; or

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• breaches any law, contract, court order, regulatory requirement or duty of confidentiality.

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RCC may remove, ignore, reject or not respond to submissions that it reasonably considers inappropriate, incomplete, unlawful, malicious, irrelevant or inconsistent with these Terms.

 

10.    Privacy and personal information

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RCC handles personal information submitted through the website in accordance with its Website Privacy Policy.

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Website forms may be directed to RCC email addresses, including info@rccnational.com.au for customer enquiries and trades@rccnational.com.au for Work With Us or trade enquiries.

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The website is hosted on Wix. Wix and other service providers may process or store website-related information as part of operating the website. Further details will be set out in RCC’s Website Privacy Policy.

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You should read the Website Privacy Policy before submitting personal information through the website.

 

11.    Cookies, analytics and similar technologies

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The website may use cookies, analytics tools, security tools, anti-spam tools or similar technologies to operate the website, improve functionality, understand website use, protect the website and support user experience.

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Further information about cookies, analytics and privacy settings will be set out in RCC’s Website Privacy Policy or cookie notice, where applicable.

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You may be able to control some cookies through your browser settings or website privacy settings. Some website features may not function properly if certain cookies are disabled.

 

12.    Website security

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RCC takes reasonable steps to protect the website and website information. However, the internet is not completely secure and RCC cannot guarantee that the website will be free from all cyber threats, unauthorised access, interruptions, errors, viruses, malware or other harmful components.

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You are responsible for using appropriate security measures when accessing the website, including using secure devices, maintaining current software, protecting your passwords and not sharing restricted portal credentials.

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You must not:

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• attempt to gain unauthorised access to the website, portal, systems, accounts or data;

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• test, scan or probe the vulnerability of the website without written authorisation from RCC;

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• interfere with website operation, security or availability;

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• introduce viruses, malware, ransomware, harmful code or malicious content;

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• use automated scraping, harvesting, bots or similar tools without RCC’s written approval;

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• impersonate another person or business; or

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• use the website for unlawful, fraudulent or malicious purposes.

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RCC may restrict, suspend, block or terminate access where it reasonably considers this necessary to protect the website, RCC, its customers, trade partners, users, systems, data or legal interests.

 

13.    Availability of the website

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RCC aims to make the website available for ordinary use, but does not guarantee uninterrupted, continuous or error-free access.

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The website may be unavailable from time to time due to maintenance, updates, outages, cyber events, internet issues, third-party platform issues, hosting issues or circumstances outside RCC’s reasonable control.

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RCC may update, modify, suspend, replace or discontinue parts of the website where reasonably required for operational, security, compliance, business or technology reasons.

 

14.    Intellectual property

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Unless otherwise stated, all intellectual property rights in the website and its content are owned by or licensed to RCC. This includes text, documents, graphics, logos, images, photographs, videos, icons, layouts, designs, downloads, website structure and other material.

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You may access and view website content for your own legitimate personal, business enquiry, supplier application or RCC-related purpose.

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Unless permitted by law or authorised by RCC in writing, you must not:

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• reproduce, copy, adapt, modify, distribute, publish, communicate, sell, licence or commercially exploit website content;

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• use RCC’s name, logo, branding or trade marks;

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• frame, mirror or embed the website or its content on another website;

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• remove copyright, trade mark or ownership notices; or

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• use website content in a misleading, unlawful or unauthorised way.

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Downloading or printing website content does not transfer ownership of that content to you.

 

15.    Third-party websites, platforms and services

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The website may contain links to third-party websites, platforms, resources, tools, registers, forms or services. These may include, for example, Wix, ABN Lookup, government registers, insurer-related systems, mapping tools, embedded services, analytics providers or other external resources.

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Third-party websites and services are not controlled by RCC and may have their own terms, privacy policies, cookies, security settings and practices.

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RCC does not endorse, control or accept responsibility for third-party websites or services, except to the extent required by law. You access third-party websites and services at your own risk.

 

16.    Accessibility

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RCC aims to make its website accessible and usable. Details of RCC’s website accessibility approach, feedback process and assistance options are set out in RCC’s Accessibility Statement.

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If you experience difficulty accessing website content, you may contact RCC at

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info@rccnational.com.au.

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17.    Australian Consumer Law and non-excludable rights

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Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory warranty, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law, or any other applicable law.

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Where RCC is permitted by law to limit its liability, RCC’s liability is limited to the extent permitted by law.

18.    Liability

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Subject to clause 17 and to the maximum extent permitted by law, RCC is not liable for loss, damage, cost or expense arising from:

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• your use of, or reliance on, website content;

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• your inability to access or use the website;

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• errors, omissions or outdated information on the website;

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• unauthorised use of your portal login credentials caused by your failure to keep them secure;

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• third-party websites, platforms, services, systems, links or content;

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• malware, viruses, cyber incidents or unauthorised access not caused by RCC’s failure to take reasonable steps;

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• information you submit that is inaccurate, incomplete, misleading or unauthorised; or

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• events outside RCC’s reasonable control.

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Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

 

19.    Indemnity

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To the maximum extent permitted by law, you agree to indemnify RCC against loss, damage, cost, claim or expense reasonably incurred by RCC arising from:

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• your breach of these Terms;

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• your unlawful, fraudulent, negligent or unauthorised use of the website;

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• your submission of false, misleading, infringing, malicious or unauthorised content;

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• your misuse of restricted portal access; or

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• your breach of another person’s rights, including intellectual property, privacy or confidentiality rights.

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This indemnity does not apply to the extent the loss, damage, cost, claim or expense is caused by RCC’s negligence, breach of law, fraud or wilful misconduct.

 

20.    Changes to these Terms

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RCC may update these Terms from time to time for legitimate business, legal, operational, security, technology or compliance reasons.

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The updated version will be published on the website and will apply from the effective date stated on the updated Terms.

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For restricted portal users, RCC may take reasonable steps to notify material changes where practicable.

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You should review these Terms periodically. Continued use of the website after updated Terms are published indicates acceptance of the updated Terms.

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21.    Termination or restriction of access

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RCC may restrict, suspend or terminate access to the website or restricted portal where it reasonably considers this necessary, including where:

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• a user breaches these Terms;

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• access is no longer required for a legitimate RCC-related purpose;

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• the relevant business is no longer an approved or current trade partner;

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• RCC reasonably suspects unauthorised access, credential compromise, misuse or security risk;

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• RCC is required to do so by law, insurer requirement, contract or regulatory obligation; or

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• continued access may expose RCC, its customers, insurers, trade partners, systems or information to unacceptable risk.

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22.    Governing Law

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These Terms are governed by the laws of New South Wales, Australia.

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You submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

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21.    Contact us

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For website enquiries, accessibility assistance, privacy enquiries or questions about these Terms, contact RCC at:

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RCC National Pty Ltd
Address: 8/133 McEvoy Street, Alexandria NSW 2015
Phone: 1300 381 381
Email: info@rccnational.com.au