Emergency Services: 24 hours 365 days 1300 381 381
Built on lasting partnerships
Our success stems from strong relationships with leading insurers, loss adjusters, and the communities we serve. We don't just repair properties – we deliver peace of mind through expert craftsmanship, transparent communication, and proven accountability.
We specialise in what matters most:
From immediate emergency response to comprehensive project completion, we deliver the full spectrum of claim management services. Our teams are trained in sensitive support for vulnerable customers, ensuring every claim receives the expert attention it deserves.
About
RCC National
Our difference lies in our people and approach.
Our experienced teams combine deep local knowledge with national resources, ensuring rapid response and consistent quality wherever you are. From 24-hour emergency attendance to complex major loss projects, we understand that every claim represents someone's home, business, or livelihood.
Founded by Peter and Sandra Clark in the early 1970's, RCC National has provided quality insurance claim management and building repairs for more than 50+ years across Australia.
Trusted by insurers. Focused on people. Delivering results that last.
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Today
Foundation and Vision
Peter Clark established RCC National’s insurance repair operations in Sydney, NSW, with his wife Sandra joining to support the growing business. Together, they built a foundation of quality workmanship and customer-focused service, strategically expanding operations across state lines to meet increasing demand.
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Building Expertise and Reputation
RCC National established itself as a trusted panel builder for major insurers, developing specialised capabilities in complex insurance claims management. The business invested in upskilling employees, setting industry standards for quality and professionalism.
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Strategic Growth and Team Expansion
Peter and Sandra continued their strategic expansion, welcoming family members and new employees who shared their commitment to excellence. The business maintained its unwavering focus on customer service and quality workmanship whilst scaling operations to serve more clients across multiple states.
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Leadership Transition and Innovation
Cameron Clark, Peter and Sandra’s son, became CEO, bringing fresh vision and innovation to the business. Peter transitioned to Director, focusing on strategic guidance, whilst Sandra assumed the Chief Financial Officer role, ensuring continued financial stability and growth.
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Certification Excellence and Quality Systems
RCC National achieved ISO 9001:2015, ISO 45001:2018, and ISO 14001:2018 certifications, demonstrating commitment to quality management, workplace safety, and environmental responsibility. The business implemented PRIME claims management system and developed comprehensive quality assurance frameworks.
Diversification with BluBay Group
Recognising client needs for comprehensive restoration services, RCC National launched BluBay Group, expanding capabilities to include specialised restoration work. This strategic move positioned the organisation as an end-to-end solution provider for complex insurance claims.
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Introducing RCC Facility Management
Building on the success of RCC National and BluBay Group as leading industry providers, the business introduced RCC Facility Management (RCC FM). This division provides long-term facility management and maintenance services, supporting existing and new clients with ongoing property care.
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National Presence and Regional Strength
RCC National expanded to over 250 employees nationwide, with 15+ offices ensuring consistent, high-quality service delivery across metro, regional, and remote locations. Strategic regional hubs opened in Murray-Riverina, strengthening the organisation’s “no borders” approach and community integration.
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Today
The business now manages a national network of qualified trades and technicians, maintaining rapid mobilisation capabilities and scalable catastrophe response. With dedicated State Managers across QLD, NSW, VIC, SA, and ACT, RCC National continues to deliver specialised expertise whilst preserving the family values and customer-first philosophy established by Peter and Sandra over 55 years ago.
Our Journey
Communication
Maintain open, proactive dialogue, delivering regular updates and clear explanations that eliminate uncertainty during the claims journey.
Quality
Deliver exceptional repair outcomes through skilled project management, certified trades, and rigorous quality control from assessment to project handover.
Relationships
Foster trusted partnerships with insurers, trades, and communities built on accountability, reliability and mutual respect.
